Gift card
- Description
- FEATURES
The gift of a perfect fit.
Give the gift of personalized sandals, crafted around the shape of their feet. The recipient can choose their favorite style, color, and size whenever they’re ready. We’ll take care of the rest, creating a pair tailored to their feet and made to walk their story.
- Product type: Sandals with adjustable double frontal-strap design
- Materials: Natural cow leather
- Buckle: Gold buckle engraved with brand name "INSOLANCE"
- Insole: Personalized insole made out of your personal foot imprint covered with cow leather
- Outsole: Light rubber sole
- Outsole height: 1.5 cm
- Made in Spain
How it works?
1. Choose your gift
Select the value of your INSOLANCE gift card and complete your purchase online.
2. Receive your gift card
Your digital gift card and redemption code will be sent by email, according to the delivery settings at checkout.
3. Give something personal
Share the gift card with someone special. They can redeem it when they are ready to choose their sandals.
4. Choose their favourite sandals
The recipient selects their preferred model, colour and size on the INSOLANCE website.
5. Personalize their pair
They complete our foot-imprint process and provide the relevant information needed to personalize their sandals according to the shape of their feet.
6. We craft their sandals
Each pair is made with care in Spain, with personalized insoles integrated into the sandals during production.
A thoughtful gift. A personal fit. A story in every step.
Gift card
REFUND AND CANCELLATIONS
Can I get a refund for a gift card?
Yes. If you change your mind, you can request a refund within 15 days of purchasing your INSOLANCE gift card. After this period, gift cards are non-refundable, subject to any rights you may have under applicable law.
How do I request a refund?
Simply contact us at support@insolance.com with your order number and let us know that you would like to cancel your gift card purchase. We will guide you through the process.
VALIDITY
How long is my INSOLANCE gift card valid for?
Our intended gift card validity period is three years from the date of purchase. Please check the validity date stated on your gift card.
What happens if my gift card expires before I use it?
Please use your gift card within its stated validity period. If it is approaching its expiry date or has already expired, contact us at support@insolance.com so we can review your situation and the terms applicable to your gift card.
Can I use my gift card whenever I am ready to order?
Absolutely. The gift card is designed to give you the freedom to choose your sandals when the time feels right, within its applicable validity period.
What if my order costs more than the value of my gift card?
You can pay the remaining balance using another available payment method at checkout.
GIFTING & DELIVERY
How will I receive my gift card?
Your INSOLANCE gift card is delivered digitally by email, making it easy to give a thoughtful gift without waiting for a physical delivery.
Do I need to know the recipient's shoe size?
Not at all. That's what makes an INSOLANCE gift card special. The recipient can choose their preferred sandal model, colour and size when they are ready to order.
What should I do if I lose my gift card email?
Contact us at support@insolance.com with your purchase details. We will do our best to help you locate your gift card, subject to verification of the purchase.
CONTACT
Still have questions? We're happy to help! Please email us at support@insolance.com and we will get back to you within 24 hours.
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