INSOLANCE sandals are uniquely designed to combine personalized support with modern, elegant style. Unlike typical sandals, each pair is crafted using your individual foot imprint to ensure a perfect fit and optimal comfort. Made locally in Spain from durable, sustainable materials, our sandals offer a balance of health, aesthetics and environmental responsibility so you don’t have to choose between feeling good and looking good.

INSOLANCE sandals are specifically designed for people who have to wear personalized insoles on an everyday basis. By using your personalized foot imprint, we create custom insoles that provide the support, alignment and cushioning your feet need.

Yes, INSOLANCE sandals are designed to offer proper arch support. Each pair includes personalized insoles made from your unique foot imprint, allowing us to support your natural arch shape precisely.

Yes, INSOLANCE sandals are designed with personalized insoles tailored to each customer’s unique foot structure and support needs. Whether someone has flat feet, plantar fasciitis or experiences other foot sensitivities, our custom insoles provide targeted support and enhanced comfort, helping reduce pressure and improve alignment in everyday movement.

We send you a Foot Imprint Kit with clear, easy-to-follow video instructions to capture your unique foot shape at home. You will also find a short questionnaire to tell us about any foot conditions or specific needs you may have. Once you have completed the imprint and questionnaire, simply send everything back using the prepaid label.

We use this information to craft insoles precisely tailored to your feet.

Not exactly. Instead of simply copying your foot’s shape, we create something better - personalized insole designed to support your foot where it needs it most.

After you place your order, you will receive our Foot Imprint Kit with simple instructions. This process helps activate your arch so we can accurately assess your foot structure. You will also complete a short questionnaire about your general foot conditions.

Our specialists will then analyze your footprint and your answers to design insoles that provide the right support and improve comfort over time.

So while the insole isn’t an exact replica, it’s carefully tailored to give your feet exactly what they need.

***INSOLANCE sandals are not a medical device and are not intended to diagnose, treat or cure medical conditions. For medical advice, please consult a licensed specialist.

Yes, you can order another pair later using the same foot data as long as your feet haven’t changed significantly (due to injury, surgery, overweight, etc.). We securely store your imprint data, so reordering is simple and doesn’t require repeating the imprint process unless an update is needed.

At INSOLANCE, we release a limited number of sandals each month to ensure quality and reduce waste. Each pair of sandals is made for an individual customer, tailored for a perfect fit based on your unique foot imprint.

INSOLANCE sandals are crafted from high-quality leather and durable materials, designed to withstand daily wear while maintaining their shape and style. With proper care, sandals can last and look great for many years, combining longevity with timeless design.

After placing your pre-order, we will send you a Foot Imprint Kit to capture your unique foot shape and measurements. Once we receive your imprint, our team begins crafting your personalised insoles and assembling your custom sandals.

You will receive updates throughout the process until your order is ready to ship.

Check out our PROCESS page for more details

You will receive the Foot Imprint Kit within a few days (depending on your country) after placing your pre‑order. It will arrive at the nearest pick‑up point to your address, together with clear instructions on how to take your imprint.

Once you have completed your foot imprint, simply use the prepaid return lable included in the kit to send it back to us. Just drop it off at your nearest post office or collection point, no extra steps or costs required.

Your personalised insoles are designed by our podology experts with over 20 years of experience in foot anatomy and biomechanics. They analyse your foot imprint, measurements and the information you provide in the questionnaire about your general foot conditions. Using all this data, our specialists craft insoles tailored to your unique anatomy, ensuring optimal support, comfort and proper alignment.

We release a limited number of sandals each month to maintain quality and reduce waste.

If you are part of the current batch, it typically takes up to 2 months for production.

However, if you are waiting for the next batch, it may take up to 3-4 months. This allows us to carefully craft your personalized insoles and ensure every detail is perfect. We will keep you updated throughout the process so you will know exactly when to expect your custom-made sandals.

We will keep you informed every step of the way. You will receive the following email updates:

1. Your Foot Imprint Kit is on its way;
2. We have received your Foot Imprint Kit;
3. Your personalized insoles are in production;
4. Your sandals are in production;
5. Your sandals with integrated personalized insoles are ready for delivery.
   

You will always know where things stand, so there is no need to worry!

Once we receive your completed foot imprint, it takes approximately 6-8 weeks to craft your custom insoles and sandals. Each pair is made on demand, ensuring high quality, precision and personalized comfort.

You will receive updates throughout the process, from production to shipping.

We currently ship across Spain. More regions will be added soon!

Free delivery anywhere in Spain.

Once your sandals are dispatched, we will provide a tracking number so you can follow your delivery in real time.

If you receive a product that does not match your order or appears to be incorrect, please contact us within 14 days of delivery. We will review the issue, and in the case of a proven manufacturing defect, we will offer an appropriate solution such as a repair, replacement, or adjustment to ensure you receive exactly what you ordered.

Because each pair is custom-made to your foot measurements and needs, we do not accept returns or exchanges. This policy follows EU consumer law EU Directive 2011/83/EU, Article 16(c) and its Spanish adaptation, Real Decreto Legislativo 1/2007, Article 103(c), which excludes personalised products from the right of return.

However, if the product is damaged or you experience any discomfort, we encourage you to contact us so we can help find a solution.

If your sandals arrive damaged or with a manufacturing defect, please contact us within 14 days of delivery. We sincerely apologize for the inconvenience and will assess the issue promptly. Depending on the case, we will offer a repair, replacement or adjustment at no extra cost.

We design your insoles using your precise foot imprints and carefully analyse your questionnaire responses to ensure the best fit and support. However, if you experience any discomfort, our team will work with you to understand the issue and find the right solution.

If your return request is accepted for a manufacturing defect, processing and replacement may take 30 - 90 days, depending on the level of adjustment or complete replacement of the product.

INSOLANCE is committed to sustainability in every aspect of our business. We use high-quality, durable materials that ensure long-lasting products and our made-on-demand production helps reduce waste by only creating what is needed. We also prioritise local production in Spain to minimise our carbon footprint. By releasing a limited number of sandals each month, we reduce overproduction and make sure every pair is crafted with care, ensuring both style and sustainability.

At INSOLANCE, we use a made-on-demand production model, meaning each pair of sandals is crafted only after an order is placed. This ensures we create only what is needed, helping to reduce excess inventory and waste. We also release a limited number of sandals each month to carefully manage production and minimise overproduction, making sure that each pair is made with precision and care.

INSOLANCE sandals, as well as our Foot Imprint Kits and packaging boxes are crafted in Spain.

We work with local artisans and manufacturers who specialise in high-quality footwear and packaging. By producing everything locally, we ensure strict quality control and reduce our carbon footprint. This commitment to local production allows us to offer sustainable, well-crafted products with exceptional attention to detail.

Yes, at INSOLANCE, we prioritise working with local suppliers and artisans to create high-quality handcrafted sandals. We believe in supporting local craftsmanship while ensuring that our products meet the highest standards of comfort and durability. By collaborating with skilled artisans, we also help to promote sustainable practices within the European footwear industry.