• Choose your favorite INSOLANCE sandal style and color;   
  
  
• Complete the purchase and fill in your delivery details at checkout;    
   
• You will receive a confirmation email with the next steps.

We will send the Kit to the nearest pick-up point next to the address you provided at checkout;

Inside, you will find everything you need:

1) Foot Imprint Kit;

2) Flyer with:

• QR code for step-by-step video guide on how to make a foot imprint alone and with a help of another person;
• QR code for short questionnaire, where you can share details about any foot conditions or preferences, so we can craft your insoles for the best possible fit and support;

3) Prepaid return delivery label,
valid for 10 days from the date of receipt.

• Please watch carefully our step-by-step video guide on how to make a foot imprint;

• Take your time, precision ensures the perfect fit;

• If you need help, please contact us via email support@insolance.com.

Please note: If your foot imprint is inaccurate, we will provide one complimentary replacement kit. Any further kits will be at your expense.

• Your Foot Imprint Kit comes with a prepaid return label, so you can easily send your foot imprint back to INSOLANCE;

• Use the same delivery package and replace the old label with the return label. Please drop the package at the nearest delivery point within 10 days of receiving the kit.
  
  

• Our specialists will carefully analyze your foot imprint along with your questionnaire responses;
  
  
• Your insoles will be custom-designed to provide personalized comfort and support.

• Your insoles will be integrated into your chosen INSOLANCE sandals;
  
  
• Each pair undergoes a final quality check to ensure the perfect fit and flawless finish;
  
  
• Your personalized sandals will be then shipped directly to you.

• Your sandals will arrive within 6-8 weeks from the moment we receive your Foot Imprint Kit;

• Enjoy your one-of-a-kind sandals, crafted exclusively for you!